Toysintheattic.co.uk

FAQ

  • SHIPPING

How Much Does Shipping Cost ?

      Shipping rate is set at a standard £2.95 per order placed (Uk),

If your order is made up of "pre orders" and "In Stock" items, your order WILL NOT be posted until your whole order placed is in stock. To combat this please order pre orders separate to in-stock orders.

If you made a order consisting of pre order and in stock items and you would like your in stock items posted then this would incur a postage fee of £2.95.

When will my order be shipped?

      All orders that are currently in stock (Not pre orders) will be shipped within one working day. All pre-orders will be shipped within one working day prior to the arrival to us.

What Postal methods do you use?

 We use various couriers including Royal mail / Myhermes / Parcelforce and DPD.

All items are sent 2nd class unless requested otherwise, You may request alternative methods of postage or a particular courier by contacting us before or after you have completed checkout (Please Note - This may incur a further postage charge)

Items of value are sent via tracked post and the tracking information will be forwarded on via email.

The payment of £2.95 covers 2nd class postage and insurance up to the value of £20. If in the extreme rare case your order is lost or damaged during transit the couriers claim procedure will be followed and you fully accept you will comply with any courier requests. In the event the claim is accepted, the compensation will be refunded to you (The purchaser), Please note the current maximum amount of compensation will be £20, If you require your order to have a more value compensation amount  then please request this after you have completed your order and we will request the exact further payment required to increase your insurance against loss or damage beyond £20.00.

What is a Pre-Order?

       A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies then had the idea to allow customers to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release.

Prices generally rise by 10% once the item is available so pre-ordering guarantees the lower price.

Do I Pay for my Pre-Order Upfront ?

      Yes - All pre ordered items require payment in full to guarantee stock, we offer payment plans if needed, Please contact us direct if you wish to take advantage of the payment plan.

As you know Pre-Order stock can rise in price, Unlike other websites we do not ask for any further payment to cover this, The Price you pay at the time of ordering will remain the same, even if the supplier increases the price before the figure is released.

 

Can I cancel my pre-order?

      Yes - We are more than happy to offer a full refund in the event of a cancellation of any pre-ordered items - This must be done by emailing us direct. "Unlike other websites we do not charge a admin fee for cancelling a pre-order, you will receive a full refund in the event of a cancellation.

In the event of a cancellation and we have in stock items on hold awaiting further pre orders, you will be sent the current item(s) and this will be deducted from your refund and the the rest of the preorders will be cancelled.

 

Please Note - Pre-order release dates are subject to change due to Manufacture and shipping delays. We have no control over this and your order will be shipped when the product is in stock. Do not purchase pre-order items if you do not understand the term "Pre-order" - For any other information regarding pre-orders please use the contact form.

By purchasing any item from this store you are agreeing to the above terms and you agree fully to abide by the terms and conditions laid out above.

 

 

  • RETURNS

      Please Read our Refund Policy at the bottom of the home page alternatively you can email us at admin@toysintheattic.co.uk or use the contact page.